Rebecca C Eyh

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Hair in cheesecake order

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Juniors Cheesecake - Hair in cheesecake order
Juniors Cheesecake - Hair in cheesecake order - Image 2
Order #15077**** I ordered 2 cheesecakes for delivery today for my husbands birthday. They arrived warm which sucked, but whatever. We also didnt really enjoy them, which again, whatever. Sucks for spending $125. But there was a hair deeply embedded in the Brownie Explosion Cake which is disgusting and unacceptable. I will continue to look for ways to leave a review somewhere because this was the biggest waste of $125 i have ever spent, and made for a horribly dissapointing birthday.
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Loss:
$126
Cons:
  • Disgusting

Preferred solution: Full refund

User's recommendation: Skip it

Anonymous
map-marker Grand Rapids, Michigan

Checking on availability of holiday decorated cheesecake for Christmas

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The customer service agent was helpful, knowledgeable and above all very courteous and professional. I will be calling back after Thanksgiving to place my Christmas orders
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User's recommendation: A10

davida s Uor

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Verified Reviewer
| map-marker Naperville, Illinois

Grievance

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Juniors Cheesecake - Grievance
Juniors Cheesecake - Grievance - Image 2

838 Havenshire Rd.

Naperville, Il. 60565

May 17, 2022

Dear Juniors:

I am a former New Yorker and long time customer.

For this trip alone, in the 5 days we were in the Big Apple, we were customers 3 times, not to mention the many referrals we always send to Juniors. So you can imagine our surprise at your LaGuardia location.

We ordered a pastrami on rye with mustard. The person who took our order said shed put the mustard on the side. Fine.

Not only was there NO mustard included, but she put our pastrami on WHITE bread.

So we ended up with a pastrami on plain (shudder) white bread. What New York deli does that?

We were already on the plane when I discovered this atrocity or I would have exchanged it there and then.

I am enclosing a copy of my bill and would like a full refund of the $17.25 plus tax that I paid for my sandwich and anything else youd like to do to make me a happy Juniors customer again.

Thanks for your rapid attention to this matter.

Sincerely,

Davida Skigen

312-927-****

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Loss:
$17

Preferred solution: Full refund

User's recommendation: I wouldn't order from the airport location. Order from Grand Central or Times Square.

1 comment
Brigette Vad

You ate the food anyway so you are NOT entitled to a full refund. It seems like you not want only a refund but more to make you a customer again.

Quite frankly you are trying to get free food from them and then some.

I do not think they want you as a customer. You are costing them money instead of having them make money.

Shelly O Npb

Entree TO SPICEY TO EAT

Entree was too SPICEY to eat I took one bite and I couldnt breathe had to eat all the bread and take medication for relief The menu description does not mention SPICEY
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Loss:
$46

Preferred solution: Full refund

User's recommendation: Do not order

JoAnne F Uuw
map-marker Glendale, Arizona

I did not authorize auto delivery on these items.

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Updated by user Apr 03, 2020

I never ordered this. I tried to cancel the order, but it was delivered and charged anyway.

Original review Apr 01, 2020
I had placed an order for these for Christmas. We were satisfied. Now all of a sudden I get charges for auto delivery for Easter. I never authorized an auto delivery of these. I sent an email on 3/27 requesting cancellation. All I received back was indicating the orders had been shipped. I did call the next day and the customer service representative did cancel the charges. Today we received the items. Since they have arrived, we will keep this order. However, delete the auto-delivery on this. If we receive this a second time, we will pursue legal action. This is unacceptable service and has to be an illegal scam. We will never order from you again and advise everyone we know about this experience.
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Preferred solution: Let the company propose a solution

User's recommendation: Never order from this company. As far as proof, check your email of 3/27.

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